Previous incidents

Service is now healthy. Further migration work will be conducted once the upstream provider has fully recovered. As service is now healthy, this incident is being resolved.

All Order Logs have now been migrated to the new search database.

This incident has been resolved.

The API and components have now fully recovered.

Our upstream provider continues to experience issues, but we have implemented an effective workaround which has restored services.

We apologise for the inconvenience caused to our customers today. We will be making changes to our internal architecture to make Hyra more resilient to faults like this one in the future.

Outrage resolved