Hyra - Notice history

All systems operational

hyra.io - Operational

100% - uptime
Apr 2025 · 99.96%May · 99.95%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Activity Tracking - Operational

100% - uptime
Apr 2025 · 99.96%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Member Syncing - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 99.89%

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Member Syncing Offline
  • Postmortem
    Postmortem

    We identified an issue within our syncing infrastructure that, in rare cases, caused inconsistencies in how member profiles were populated. This could result in profile mismatches within affected workspaces.

    What we did:

    • Immediately disabled the relevant sync process

    • Identified and isolated the underlying logic issue

    • Deployed a fix to prevent future occurrences

    • Monitored affected systems to ensure full stability

    This incident may have affected a small subset of users during a brief window. No action is required from workspace owners unless directly contacted by our support team. We will be interpedently contacting these users in due course with further information.

    We appreciate your understanding and thank you for your patience while we worked to resolve this.

    If you have any questions or believe your workspace was affected, please contact us at team@hyra.io

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are investigating an incident related to syncing members at this time causing data loss. We will provide regular updates on this incident.

Routine Maintenance
  • Completed
    June 05, 2025 at 3:00 PM
    Completed
    June 05, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    June 05, 2025 at 1:00 PM
    In progress
    June 05, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    June 05, 2025 at 1:00 PM
    Planned
    June 05, 2025 at 1:00 PM
    We are planning for a scheduled maintenance during that time.

May 2025

API Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
API Timeouts
  • Resolved
    Resolved

    This incident has now been resolved. We apologise about the inconvenience this has caused to our customers this morning.

    This issue was caused by an automatic migration of an SQL server that we rely on for raising asynchronous jobs failing. The SQL server has now been redeployed, and service has been restored.

    Whilst this issue was detected at 3:51am BST, it was not acknowledged by developers until 7:36am due to issues with paging and internal miscommunication.

    We are working hard to reduce the likelihood and impact of incidents like this in the future. Once again, we apologise for the inconvenience caused and appreciate the patience showed today.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident. We expect resolution within the next 2 hours. Minute tracking continues to be fully operational.

    We will provide updates as we have more information.

    Thank you for your patience.

API Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
System Maintenance
  • Completed
    May 09, 2025 at 4:00 PM
    Completed
    May 09, 2025 at 4:00 PM
    Maintenance has completed successfully.
  • Update
    May 09, 2025 at 1:19 PM
    In progress
    May 09, 2025 at 1:19 PM

    We are making good progress with maintenance.

    We expect some further disruption to service soon. We will advise once service has been restored.

  • In progress
    May 09, 2025 at 1:00 PM
    In progress
    May 09, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    May 09, 2025 at 1:00 PM
    Planned
    May 09, 2025 at 1:00 PM

    We are performing essential system-wide maintenance starting immediately and continuing until further notice. This work is required to address uptime issues and may temporarily affect service availability.

    • Services may be unavailable

    • Authentication functions (log-in, sign-up, password resets) will be impacted; you may be redirected to the login screen

    • Developer APIs (https://api.hyra.io) may also experience brief interruptions

    Activity tracking remains fully operational on our new infrastructure.

    We will apply critical software patches and infrastructure fixes, verify service restoration after each update and monitor system health continuously. We apologise for any inconvenience and appreciate your patience.

System Maintenance
  • Update
    May 05, 2025 at 9:11 PM
    Completed
    May 05, 2025 at 9:11 PM
    Maintenance has completed successfully.
  • Completed
    May 05, 2025 at 9:11 PM
    Completed
    May 05, 2025 at 9:11 PM

    This maintenance has been cancelled due to a problem with a third party and will be rescheduled for a later date.

    We apologise for the inconvenience caused.

  • In progress
    May 05, 2025 at 9:00 PM
    In progress
    May 05, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    May 05, 2025 at 9:00 PM
    Planned
    May 05, 2025 at 9:00 PM

    We’ll be carrying out essential maintenance tonight from 22:00 to make some improvements behind the scenes. During this time, services may be briefly unavailable.

    We expect everything to be back online shortly after the work begins. This update is being made during a quieter period to minimise disruption.

    Thank you for your understanding and continued support.

Apr 2025

API Outage
  • Resolved
    Resolved

    Service has been restored.

    This issue was caused by a recent reconfiguration of our routing, which accidentally lead to traffic being routed to the incorrect network. We have now repaired the configuration and service has resumed as normal.

    We apologise for the inconvenience this outage may have caused you today.

  • Monitoring
    Monitoring

    Service is now being restored and we are monitoring the situation closely.

  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Apr 2025 to Jun 2025

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