Hyra - Notice history

All systems operational

hyra.io - Operational

100% - uptime
Apr 2025 · 99.96%May · 99.95%Jun · 100.0%
Apr 2025
May 2025
Jun 2025

Activity Tracking - Operational

100% - uptime
Apr 2025 · 99.96%May · 100.0%Jun · 100.0%
Apr 2025
May 2025
Jun 2025

Member Syncing - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 99.89%
Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Member Syncing Offline
  • Postmortem
    Postmortem

    We identified an issue within our syncing infrastructure that, in rare cases, caused inconsistencies in how member profiles were populated. This could result in profile mismatches within affected workspaces.

    What we did:

    • Immediately disabled the relevant sync process

    • Identified and isolated the underlying logic issue

    • Deployed a fix to prevent future occurrences

    • Monitored affected systems to ensure full stability

    This incident may have affected a small subset of users during a brief window. No action is required from workspace owners unless directly contacted by our support team. We will be interpedently contacting these users in due course with further information.

    We appreciate your understanding and thank you for your patience while we worked to resolve this.

    If you have any questions or believe your workspace was affected, please contact us at team@hyra.io

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are investigating an incident related to syncing members at this time causing data loss. We will provide regular updates on this incident.

May 2025

System Maintenance
  • Completed
    May 09, 2025 at 4:00 PM
    Completed
    May 09, 2025 at 4:00 PM
    Maintenance has completed successfully.
  • Update
    May 09, 2025 at 1:19 PM
    In progress
    May 09, 2025 at 1:19 PM

    We are making good progress with maintenance.

    We expect some further disruption to service soon. We will advise once service has been restored.

  • In progress
    May 09, 2025 at 1:00 PM
    In progress
    May 09, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    May 09, 2025 at 1:00 PM
    Planned
    May 09, 2025 at 1:00 PM

    We are performing essential system-wide maintenance starting immediately and continuing until further notice. This work is required to address uptime issues and may temporarily affect service availability.

    • Services may be unavailable

    • Authentication functions (log-in, sign-up, password resets) will be impacted; you may be redirected to the login screen

    • Developer APIs (https://api.hyra.io) may also experience brief interruptions

    Activity tracking remains fully operational on our new infrastructure.

    We will apply critical software patches and infrastructure fixes, verify service restoration after each update and monitor system health continuously. We apologise for any inconvenience and appreciate your patience.

Apr 2025 to Jun 2025

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