Incidents reported on status page for Hyra https://hyrastatus.com/ https://d1lppblt9t2x15.cloudfront.net/logos/feeded257a1167ffcd43a9fe9931fa88.png https://hyrastatus.com/ en https://hyrastatus.com/incident/784682 Fri, 12 Dec 2025 08:02:00 -0000 https://hyrastatus.com/incident/784682#1fa21fa4276aa9d65909bbf540553e3c93a3c20e9fef7cb93ffc5ddc83243cf6 All Order Logs have now been migrated to the new search database. https://hyrastatus.com/incident/784682 Thu, 11 Dec 2025 22:26:00 -0000 https://hyrastatus.com/incident/784682#34ca7c5efea059b7771f13222046b4e0097f811f216a1bc0bc23181857550612 This incident is now resolved. Our systems are still migrating orders from Order Logs to the new search database, but new orders are being stored and indexed correctly. Staff are now being synced to the workspace correctly, and the search is functioning. We have improved latency on search significantly too. We're sorry for the inconvenience this downtime caused to our customers and have put additional monitoring in place to prevent issues like this in the future. https://hyrastatus.com/incident/784682 Thu, 11 Dec 2025 21:16:00 -0000 https://hyrastatus.com/incident/784682#52df6f32bbe10e77244bc22dd3e17443262249cf8c7e42fece3442d4a22b557f A fix has now been deployed to our member counting and staff search systems. We are part way through migration of our order database, so you may find that orders may be missing whilst we carry out the migration. https://hyrastatus.com/incident/784682 Thu, 11 Dec 2025 20:40:00 -0000 https://hyrastatus.com/incident/784682#ebd79db9f443390099ba4f0eb2106166dbf7aa15c7437268676160cb8b4aeab0 We are still working on a fix for this. Thanks for your patience. https://hyrastatus.com/incident/784682 Thu, 11 Dec 2025 19:46:00 -0000 https://hyrastatus.com/incident/784682#7f09dd2bea2dc5ce4c1e0b7ea75333189b3ab21e2dd85f8bddab912d0df99f32 The issue has been identified and we are implementing a fix. https://hyrastatus.com/incident/784682 Thu, 11 Dec 2025 19:43:00 -0000 https://hyrastatus.com/incident/784682#befeab9ff09bd52dc150fbfd2678e6262e80d6fa3a1d0cba78535c20f685c3dd We are currently investigating elevated API errors on some endpoints relating to search which is also impacting some functions such as member syncing. https://hyrastatus.com/incident/781276 Sat, 06 Dec 2025 11:09:00 -0000 https://hyrastatus.com/incident/781276#fec35067db0ae7d1ba1cf838ab4d0b8ac3c699c4611fc16e0007654d487923f5 This incident has been resolved. https://hyrastatus.com/incident/781276 Sat, 06 Dec 2025 11:09:00 -0000 https://hyrastatus.com/incident/781276#fec35067db0ae7d1ba1cf838ab4d0b8ac3c699c4611fc16e0007654d487923f5 This incident has been resolved. https://hyrastatus.com/incident/781276 Sat, 06 Dec 2025 11:09:00 -0000 https://hyrastatus.com/incident/781276#fec35067db0ae7d1ba1cf838ab4d0b8ac3c699c4611fc16e0007654d487923f5 This incident has been resolved. https://hyrastatus.com/ Sat, 06 Dec 2025 10:50:50 +0000 https://hyrastatus.com/#1fdbe783dda78c938b9e37bb4d70adfede817e5f36fc1db9a779263c7a1689dd Activity Tracking recovered https://hyrastatus.com/incident/781276 Sat, 06 Dec 2025 10:47:00 -0000 https://hyrastatus.com/incident/781276#ae68b837cbcb03c3f3f87856a15ba3734d159f0c0dc9fd110eb594a6585a36e8 Due to an issue with an upstream provider we are currently seeing elevated latency and error rates for US East edge. The provider is looking into the issue and we will provide an update once this has been resolved. https://hyrastatus.com/incident/781276 Sat, 06 Dec 2025 10:47:00 -0000 https://hyrastatus.com/incident/781276#ae68b837cbcb03c3f3f87856a15ba3734d159f0c0dc9fd110eb594a6585a36e8 Due to an issue with an upstream provider we are currently seeing elevated latency and error rates for US East edge. The provider is looking into the issue and we will provide an update once this has been resolved. https://hyrastatus.com/incident/781276 Sat, 06 Dec 2025 10:47:00 -0000 https://hyrastatus.com/incident/781276#ae68b837cbcb03c3f3f87856a15ba3734d159f0c0dc9fd110eb594a6585a36e8 Due to an issue with an upstream provider we are currently seeing elevated latency and error rates for US East edge. The provider is looking into the issue and we will provide an update once this has been resolved. https://hyrastatus.com/ Sat, 06 Dec 2025 10:39:09 +0000 https://hyrastatus.com/#1fdbe783dda78c938b9e37bb4d70adfede817e5f36fc1db9a779263c7a1689dd Activity Tracking went down https://hyrastatus.com/ Fri, 05 Dec 2025 13:15:34 +0000 https://hyrastatus.com/#7b4e3d40efd386f367a93ec6c0be5905abf5af0209d2fa6c1a337655c91f0c49 Developer API recovered https://hyrastatus.com/ Fri, 05 Dec 2025 13:15:34 +0000 https://hyrastatus.com/#7b4e3d40efd386f367a93ec6c0be5905abf5af0209d2fa6c1a337655c91f0c49 API recovered https://hyrastatus.com/ Fri, 05 Dec 2025 13:01:32 +0000 https://hyrastatus.com/#7b4e3d40efd386f367a93ec6c0be5905abf5af0209d2fa6c1a337655c91f0c49 Developer API went down https://hyrastatus.com/ Fri, 05 Dec 2025 13:01:32 +0000 https://hyrastatus.com/#7b4e3d40efd386f367a93ec6c0be5905abf5af0209d2fa6c1a337655c91f0c49 API went down https://hyrastatus.com/incident/773332 Sat, 29 Nov 2025 14:00:00 -0000 https://hyrastatus.com/incident/773332#d2e04625dd3cb7069932a5f45c2cca6505f1ad5930d258bcbea04e30ab03c3de Maintenance completed https://hyrastatus.com/incident/773332 Sat, 29 Nov 2025 14:00:00 -0000 https://hyrastatus.com/incident/773332#d2e04625dd3cb7069932a5f45c2cca6505f1ad5930d258bcbea04e30ab03c3de Maintenance completed https://hyrastatus.com/incident/773332 Sat, 29 Nov 2025 14:00:00 -0000 https://hyrastatus.com/incident/773332#d2e04625dd3cb7069932a5f45c2cca6505f1ad5930d258bcbea04e30ab03c3de Maintenance completed https://hyrastatus.com/incident/773332 Sat, 29 Nov 2025 13:00:00 -0000 https://hyrastatus.com/incident/773332#102614bef397c06f534ea194ca76a46dd485624191f50f2892fddf28585a2486 Hyra will be conducting essential database maintenance during this time to ensure a stable and reliable service. Little to not service disruption is expected. https://hyrastatus.com/incident/773332 Sat, 29 Nov 2025 13:00:00 -0000 https://hyrastatus.com/incident/773332#102614bef397c06f534ea194ca76a46dd485624191f50f2892fddf28585a2486 Hyra will be conducting essential database maintenance during this time to ensure a stable and reliable service. Little to not service disruption is expected. https://hyrastatus.com/incident/773332 Sat, 29 Nov 2025 13:00:00 -0000 https://hyrastatus.com/incident/773332#102614bef397c06f534ea194ca76a46dd485624191f50f2892fddf28585a2486 Hyra will be conducting essential database maintenance during this time to ensure a stable and reliable service. Little to not service disruption is expected. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 07:05:00 -0000 https://hyrastatus.com/incident/772759#db0292cfa5f118f39c8c4c58dee780829e44f2ba3a99375c497560de59567916 The API and components have now fully recovered. Our upstream provider continues to experience issues, but we have implemented an effective workaround which has restored services. We apologise for the inconvenience caused to our customers today. We will be making changes to our internal architecture to make Hyra more resilient to faults like this one in the future. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 07:05:00 -0000 https://hyrastatus.com/incident/772759#db0292cfa5f118f39c8c4c58dee780829e44f2ba3a99375c497560de59567916 The API and components have now fully recovered. Our upstream provider continues to experience issues, but we have implemented an effective workaround which has restored services. We apologise for the inconvenience caused to our customers today. We will be making changes to our internal architecture to make Hyra more resilient to faults like this one in the future. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 07:05:00 -0000 https://hyrastatus.com/incident/772759#db0292cfa5f118f39c8c4c58dee780829e44f2ba3a99375c497560de59567916 The API and components have now fully recovered. Our upstream provider continues to experience issues, but we have implemented an effective workaround which has restored services. We apologise for the inconvenience caused to our customers today. We will be making changes to our internal architecture to make Hyra more resilient to faults like this one in the future. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 07:05:00 -0000 https://hyrastatus.com/incident/772759#db0292cfa5f118f39c8c4c58dee780829e44f2ba3a99375c497560de59567916 The API and components have now fully recovered. Our upstream provider continues to experience issues, but we have implemented an effective workaround which has restored services. We apologise for the inconvenience caused to our customers today. We will be making changes to our internal architecture to make Hyra more resilient to faults like this one in the future. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 06:47:00 -0000 https://hyrastatus.com/incident/772759#11923aee1e62475da3a9e71c07c4aac4b8d26dfdabcd1d14ed50362a84f3bc64 Services are now healthy, but with some additional latency. We are continuing to monitor. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 06:47:00 -0000 https://hyrastatus.com/incident/772759#11923aee1e62475da3a9e71c07c4aac4b8d26dfdabcd1d14ed50362a84f3bc64 Services are now healthy, but with some additional latency. We are continuing to monitor. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 06:47:00 -0000 https://hyrastatus.com/incident/772759#11923aee1e62475da3a9e71c07c4aac4b8d26dfdabcd1d14ed50362a84f3bc64 Services are now healthy, but with some additional latency. We are continuing to monitor. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 06:47:00 -0000 https://hyrastatus.com/incident/772759#11923aee1e62475da3a9e71c07c4aac4b8d26dfdabcd1d14ed50362a84f3bc64 Services are now healthy, but with some additional latency. We are continuing to monitor. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 06:18:00 -0000 https://hyrastatus.com/incident/772759#05ed8503661e8805229d164ad562fa5716fdd86f577cfb0b2484b2997f3ed28d A workaround has been deployed and we are now seeing services recover. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 06:18:00 -0000 https://hyrastatus.com/incident/772759#05ed8503661e8805229d164ad562fa5716fdd86f577cfb0b2484b2997f3ed28d A workaround has been deployed and we are now seeing services recover. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 06:18:00 -0000 https://hyrastatus.com/incident/772759#05ed8503661e8805229d164ad562fa5716fdd86f577cfb0b2484b2997f3ed28d A workaround has been deployed and we are now seeing services recover. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 06:18:00 -0000 https://hyrastatus.com/incident/772759#05ed8503661e8805229d164ad562fa5716fdd86f577cfb0b2484b2997f3ed28d A workaround has been deployed and we are now seeing services recover. https://hyrastatus.com/ Mon, 24 Nov 2025 06:10:49 +0000 https://hyrastatus.com/#9daba05aa28e0da807a888ccee0ef478900a6800fe2bb9370e5021a6b3339e5a Developer API recovered https://hyrastatus.com/ Mon, 24 Nov 2025 06:10:49 +0000 https://hyrastatus.com/#9daba05aa28e0da807a888ccee0ef478900a6800fe2bb9370e5021a6b3339e5a API recovered https://hyrastatus.com/ Mon, 24 Nov 2025 05:52:57 +0000 https://hyrastatus.com/#e6e153bd37c6b21408ad346e1e6ffdf213d188e02780f136c255e57e376fbe63 Activity Tracking recovered https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 05:43:00 -0000 https://hyrastatus.com/incident/772759#bae267d10cf75beff7280b634a2e0ed439dbeb225a561463ed75773bd205e8fc The upstream provider is still experiencing issues. Due to the nature of this issue, Hyra cannot make any changes to its DNS as these are cached at a high level. We apologise to customers for the inconvenience this is causing and we continue to wait for resolution. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 05:43:00 -0000 https://hyrastatus.com/incident/772759#bae267d10cf75beff7280b634a2e0ed439dbeb225a561463ed75773bd205e8fc The upstream provider is still experiencing issues. Due to the nature of this issue, Hyra cannot make any changes to its DNS as these are cached at a high level. We apologise to customers for the inconvenience this is causing and we continue to wait for resolution. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 05:43:00 -0000 https://hyrastatus.com/incident/772759#bae267d10cf75beff7280b634a2e0ed439dbeb225a561463ed75773bd205e8fc The upstream provider is still experiencing issues. Due to the nature of this issue, Hyra cannot make any changes to its DNS as these are cached at a high level. We apologise to customers for the inconvenience this is causing and we continue to wait for resolution. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 05:43:00 -0000 https://hyrastatus.com/incident/772759#bae267d10cf75beff7280b634a2e0ed439dbeb225a561463ed75773bd205e8fc The upstream provider is still experiencing issues. Due to the nature of this issue, Hyra cannot make any changes to its DNS as these are cached at a high level. We apologise to customers for the inconvenience this is causing and we continue to wait for resolution. https://hyrastatus.com/ Mon, 24 Nov 2025 05:32:59 +0000 https://hyrastatus.com/#e6e153bd37c6b21408ad346e1e6ffdf213d188e02780f136c255e57e376fbe63 Activity Tracking went down https://hyrastatus.com/ Mon, 24 Nov 2025 05:06:00 +0000 https://hyrastatus.com/#1765e68d0cc92b6170795bb8a423848b156f39c2ea6749b3eca214903ecad86b Activity Tracking recovered https://hyrastatus.com/ Mon, 24 Nov 2025 04:58:59 +0000 https://hyrastatus.com/#1765e68d0cc92b6170795bb8a423848b156f39c2ea6749b3eca214903ecad86b Activity Tracking went down https://hyrastatus.com/ Mon, 24 Nov 2025 04:42:58 +0000 https://hyrastatus.com/#c776d4aca1914e97743303ad032701929af764ed69deeaa381f8fcc8f588a0a8 Activity Tracking recovered https://hyrastatus.com/ Mon, 24 Nov 2025 04:18:59 +0000 https://hyrastatus.com/#c776d4aca1914e97743303ad032701929af764ed69deeaa381f8fcc8f588a0a8 Activity Tracking went down https://hyrastatus.com/ Mon, 24 Nov 2025 04:11:59 +0000 https://hyrastatus.com/#47113a2a220301f10fe303e2df80c042512b5a9bd92065415e3cbe6b0debe81f Activity Tracking recovered https://hyrastatus.com/ Mon, 24 Nov 2025 04:00:57 +0000 https://hyrastatus.com/#47113a2a220301f10fe303e2df80c042512b5a9bd92065415e3cbe6b0debe81f Activity Tracking went down https://hyrastatus.com/ Mon, 24 Nov 2025 03:36:59 +0000 https://hyrastatus.com/#02f2a767ae13b3ed9113543090a24cf83d475e13b9d1c16c1aecb2035c5fbf66 Activity Tracking recovered https://hyrastatus.com/ Mon, 24 Nov 2025 03:23:57 +0000 https://hyrastatus.com/#02f2a767ae13b3ed9113543090a24cf83d475e13b9d1c16c1aecb2035c5fbf66 Activity Tracking went down https://hyrastatus.com/ Mon, 24 Nov 2025 03:16:58 +0000 https://hyrastatus.com/#56bb023e894d78fe126f2fbdad0644d0662b7ec5624e71972ab9fcaf4cdbe2ac Activity Tracking recovered https://hyrastatus.com/ Mon, 24 Nov 2025 02:58:57 +0000 https://hyrastatus.com/#56bb023e894d78fe126f2fbdad0644d0662b7ec5624e71972ab9fcaf4cdbe2ac Activity Tracking went down https://hyrastatus.com/ Mon, 24 Nov 2025 02:51:59 +0000 https://hyrastatus.com/#0ae6a3e908de4534ab049fdac537b29b93c83e91e9858c81b60192d698ac9484 Activity Tracking recovered https://hyrastatus.com/ Mon, 24 Nov 2025 02:23:19 +0000 https://hyrastatus.com/#0ae6a3e908de4534ab049fdac537b29b93c83e91e9858c81b60192d698ac9484 Activity Tracking went down https://hyrastatus.com/ Mon, 24 Nov 2025 02:08:59 +0000 https://hyrastatus.com/#6a30a54ca06b22c6b798a899353cc3e80bdd027755c44323598c7c3b92f85b85 Activity Tracking recovered https://hyrastatus.com/ Mon, 24 Nov 2025 01:28:58 +0000 https://hyrastatus.com/#6a30a54ca06b22c6b798a899353cc3e80bdd027755c44323598c7c3b92f85b85 Activity Tracking went down https://hyrastatus.com/ Mon, 24 Nov 2025 01:16:02 +0000 https://hyrastatus.com/#9037edd7534b2093b14aafc1b9dc56f4bb1a47a77c63c5c4b60ce193793d4cc4 Activity Tracking recovered https://hyrastatus.com/ Mon, 24 Nov 2025 00:29:58 +0000 https://hyrastatus.com/#9037edd7534b2093b14aafc1b9dc56f4bb1a47a77c63c5c4b60ce193793d4cc4 Activity Tracking went down https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 00:26:00 -0000 https://hyrastatus.com/incident/772759#b6932a997da8945118e624fff97856e6befd985d0344dc6a204a8a8015b1479b We are awaiting DNS changes to propagate at domain level as a workaround whilst we wait for the upstream provider to restore DNS resolution. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 00:26:00 -0000 https://hyrastatus.com/incident/772759#b6932a997da8945118e624fff97856e6befd985d0344dc6a204a8a8015b1479b We are awaiting DNS changes to propagate at domain level as a workaround whilst we wait for the upstream provider to restore DNS resolution. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 00:26:00 -0000 https://hyrastatus.com/incident/772759#b6932a997da8945118e624fff97856e6befd985d0344dc6a204a8a8015b1479b We are awaiting DNS changes to propagate at domain level as a workaround whilst we wait for the upstream provider to restore DNS resolution. https://hyrastatus.com/incident/772759 Mon, 24 Nov 2025 00:26:00 -0000 https://hyrastatus.com/incident/772759#b6932a997da8945118e624fff97856e6befd985d0344dc6a204a8a8015b1479b We are awaiting DNS changes to propagate at domain level as a workaround whilst we wait for the upstream provider to restore DNS resolution. https://hyrastatus.com/ Sun, 23 Nov 2025 23:59:48 +0000 https://hyrastatus.com/#9daba05aa28e0da807a888ccee0ef478900a6800fe2bb9370e5021a6b3339e5a Developer API went down https://hyrastatus.com/ Sun, 23 Nov 2025 23:59:48 +0000 https://hyrastatus.com/#9daba05aa28e0da807a888ccee0ef478900a6800fe2bb9370e5021a6b3339e5a API went down https://hyrastatus.com/incident/772759 Sun, 23 Nov 2025 23:58:00 -0000 https://hyrastatus.com/incident/772759#f557ee4e81f01e4d28ac967103efabe1357207abb581fcb9c4f90f46c5d75395 We are attempting a fix. https://hyrastatus.com/incident/772759 Sun, 23 Nov 2025 23:58:00 -0000 https://hyrastatus.com/incident/772759#f557ee4e81f01e4d28ac967103efabe1357207abb581fcb9c4f90f46c5d75395 We are attempting a fix. https://hyrastatus.com/incident/772759 Sun, 23 Nov 2025 23:58:00 -0000 https://hyrastatus.com/incident/772759#f557ee4e81f01e4d28ac967103efabe1357207abb581fcb9c4f90f46c5d75395 We are attempting a fix. https://hyrastatus.com/incident/772759 Sun, 23 Nov 2025 23:24:00 -0000 https://hyrastatus.com/incident/772759#3cde60a51a7ce49cb2107da36f130b79a403ee97b3854a46ee1e78c719592744 We are aware of issues with some of our APIs. This is being caused by an issue with DNS resolution on one of our internal names. Update to follow in due course. https://hyrastatus.com/incident/772759 Sun, 23 Nov 2025 23:24:00 -0000 https://hyrastatus.com/incident/772759#3cde60a51a7ce49cb2107da36f130b79a403ee97b3854a46ee1e78c719592744 We are aware of issues with some of our APIs. This is being caused by an issue with DNS resolution on one of our internal names. Update to follow in due course. https://hyrastatus.com/incident/772759 Sun, 23 Nov 2025 23:24:00 -0000 https://hyrastatus.com/incident/772759#3cde60a51a7ce49cb2107da36f130b79a403ee97b3854a46ee1e78c719592744 We are aware of issues with some of our APIs. This is being caused by an issue with DNS resolution on one of our internal names. Update to follow in due course. https://hyrastatus.com/ Tue, 18 Nov 2025 12:02:26 +0000 https://hyrastatus.com/#9474a6684d4c8ff7f13e2dc6717b4f6a94a5531bff69d9b5b45cfe58434226d9 Developer API recovered https://hyrastatus.com/ Tue, 18 Nov 2025 12:02:26 +0000 https://hyrastatus.com/#9474a6684d4c8ff7f13e2dc6717b4f6a94a5531bff69d9b5b45cfe58434226d9 API recovered https://hyrastatus.com/ Tue, 18 Nov 2025 11:41:08 +0000 https://hyrastatus.com/#9474a6684d4c8ff7f13e2dc6717b4f6a94a5531bff69d9b5b45cfe58434226d9 Developer API went down https://hyrastatus.com/ Tue, 18 Nov 2025 11:41:08 +0000 https://hyrastatus.com/#9474a6684d4c8ff7f13e2dc6717b4f6a94a5531bff69d9b5b45cfe58434226d9 API went down https://hyrastatus.com/incident/760976 Sun, 09 Nov 2025 18:47:00 -0000 https://hyrastatus.com/incident/760976#14aea623fb19cf806fcb16a7a571bdff1f31669a958456cb602f1c1eff519622 Outrage resolved https://hyrastatus.com/incident/760976 Sun, 09 Nov 2025 18:47:00 -0000 https://hyrastatus.com/incident/760976#14aea623fb19cf806fcb16a7a571bdff1f31669a958456cb602f1c1eff519622 Outrage resolved https://hyrastatus.com/ Sun, 09 Nov 2025 18:44:32 +0000 https://hyrastatus.com/#8fa079b6348037d4abfe8bc26d8d80bd32ed61e7423a79c4c1097383edb80e20 Developer API recovered https://hyrastatus.com/ Sun, 09 Nov 2025 18:44:32 +0000 https://hyrastatus.com/#8fa079b6348037d4abfe8bc26d8d80bd32ed61e7423a79c4c1097383edb80e20 API recovered https://hyrastatus.com/incident/760976 Sun, 09 Nov 2025 18:24:00 -0000 https://hyrastatus.com/incident/760976#6e25f86bf45f549bff0c3d773170c024714a424af0a3ebe2592ec120bdba5e7e We have identified the problem and are working quickly towards a fix. https://hyrastatus.com/incident/760976 Sun, 09 Nov 2025 18:24:00 -0000 https://hyrastatus.com/incident/760976#6e25f86bf45f549bff0c3d773170c024714a424af0a3ebe2592ec120bdba5e7e We have identified the problem and are working quickly towards a fix. https://hyrastatus.com/incident/760976 Sun, 09 Nov 2025 18:11:00 -0000 https://hyrastatus.com/incident/760976#3083fdb0d485ce0ba9263714d018f18bdccbaeb3241c63450d6a6f5bfb72f2e4 We are now investigating this as an impacting incident. We are continuing to investigate. https://hyrastatus.com/incident/760976 Sun, 09 Nov 2025 18:11:00 -0000 https://hyrastatus.com/incident/760976#3083fdb0d485ce0ba9263714d018f18bdccbaeb3241c63450d6a6f5bfb72f2e4 We are now investigating this as an impacting incident. We are continuing to investigate. https://hyrastatus.com/ Sun, 09 Nov 2025 18:07:30 +0000 https://hyrastatus.com/#8fa079b6348037d4abfe8bc26d8d80bd32ed61e7423a79c4c1097383edb80e20 Developer API went down https://hyrastatus.com/ Sun, 09 Nov 2025 18:07:30 +0000 https://hyrastatus.com/#8fa079b6348037d4abfe8bc26d8d80bd32ed61e7423a79c4c1097383edb80e20 API went down https://hyrastatus.com/incident/760976 Sun, 09 Nov 2025 17:34:00 -0000 https://hyrastatus.com/incident/760976#638524ac6aeabad10ba2c93c787252252da768450364a1bd165248073353d8c0 We have identified this to be an upstream issue with a proxy provider. We are deploying a solution with a new provider. https://hyrastatus.com/incident/760976 Sun, 09 Nov 2025 17:34:00 -0000 https://hyrastatus.com/incident/760976#638524ac6aeabad10ba2c93c787252252da768450364a1bd165248073353d8c0 We have identified this to be an upstream issue with a proxy provider. We are deploying a solution with a new provider. https://hyrastatus.com/incident/760976 Sun, 09 Nov 2025 17:12:00 -0000 https://hyrastatus.com/incident/760976#0df0607fb35d65fe467c0c44bcf1d73ce5f2c7d4b466c16fdd677a07c723edf8 We are currently investigating elevated API latency across the site. https://hyrastatus.com/incident/760976 Sun, 09 Nov 2025 17:12:00 -0000 https://hyrastatus.com/incident/760976#0df0607fb35d65fe467c0c44bcf1d73ce5f2c7d4b466c16fdd677a07c723edf8 We are currently investigating elevated API latency across the site. https://hyrastatus.com/ Sat, 01 Nov 2025 02:34:32 +0000 https://hyrastatus.com/#01ad0e3e822fb12df4e0ad4456c80456f26526142f48a92bdc518a280820f8b4 Developer API recovered https://hyrastatus.com/ Sat, 01 Nov 2025 02:34:32 +0000 https://hyrastatus.com/#01ad0e3e822fb12df4e0ad4456c80456f26526142f48a92bdc518a280820f8b4 API recovered https://hyrastatus.com/ Sat, 01 Nov 2025 02:29:31 +0000 https://hyrastatus.com/#01ad0e3e822fb12df4e0ad4456c80456f26526142f48a92bdc518a280820f8b4 Developer API went down https://hyrastatus.com/ Sat, 01 Nov 2025 02:29:31 +0000 https://hyrastatus.com/#01ad0e3e822fb12df4e0ad4456c80456f26526142f48a92bdc518a280820f8b4 API went down https://hyrastatus.com/incident/743223 Tue, 14 Oct 2025 08:11:00 -0000 https://hyrastatus.com/incident/743223#13692f4cb0896385d43327e102073c4a1de77dce3c4fceb5d63824b14cf1327e Service is healthy at this time, but networking issues with upstream provider remain in place at this time. https://hyrastatus.com/incident/743223 Tue, 14 Oct 2025 08:11:00 -0000 https://hyrastatus.com/incident/743223#13692f4cb0896385d43327e102073c4a1de77dce3c4fceb5d63824b14cf1327e Service is healthy at this time, but networking issues with upstream provider remain in place at this time. https://hyrastatus.com/incident/743223 Tue, 14 Oct 2025 08:06:00 -0000 https://hyrastatus.com/incident/743223#4a2b5a5a0c1e9375107ca5520194e9d83f9fce781a460d819a879baf06977e41 Replicas in our database are now recovering and we are seeing services coming back online. https://hyrastatus.com/incident/743223 Tue, 14 Oct 2025 08:06:00 -0000 https://hyrastatus.com/incident/743223#4a2b5a5a0c1e9375107ca5520194e9d83f9fce781a460d819a879baf06977e41 Replicas in our database are now recovering and we are seeing services coming back online. https://hyrastatus.com/ Tue, 14 Oct 2025 08:03:09 +0000 https://hyrastatus.com/#9f228df2e6dd8cde0a0a1952be680b4299a05f17eea56fdf67556e35f3ee2bfe Activity Tracking recovered https://hyrastatus.com/ Tue, 14 Oct 2025 08:02:54 +0000 https://hyrastatus.com/#f245fa062ec85773f600755c2fb3b5462e107dee576ccdd535cdd0a597f129ce Developer API recovered https://hyrastatus.com/ Tue, 14 Oct 2025 08:02:54 +0000 https://hyrastatus.com/#f245fa062ec85773f600755c2fb3b5462e107dee576ccdd535cdd0a597f129ce API recovered https://hyrastatus.com/incident/743223 Tue, 14 Oct 2025 08:02:00 -0000 https://hyrastatus.com/incident/743223#d12c78db09241444fd980b11bc801bb999810c8f83e6f0007560ef61cdbd028f Due to an upstream network provider outage we have lost reachability to a large portion of our database cluster. We are continuing to investigate and look for mitigation. https://hyrastatus.com/incident/743223 Tue, 14 Oct 2025 08:02:00 -0000 https://hyrastatus.com/incident/743223#d12c78db09241444fd980b11bc801bb999810c8f83e6f0007560ef61cdbd028f Due to an upstream network provider outage we have lost reachability to a large portion of our database cluster. We are continuing to investigate and look for mitigation. https://hyrastatus.com/incident/743223 Tue, 14 Oct 2025 07:58:00 -0000 https://hyrastatus.com/incident/743223#ff9dbc04bd71baa88a939089ccfcc0bbfda033a3260caaacc7e2813e8336f04e We are aware of downtime on the platform at the moment due to an API outage. We are investigating and will keep you updated. https://hyrastatus.com/incident/743223 Tue, 14 Oct 2025 07:58:00 -0000 https://hyrastatus.com/incident/743223#ff9dbc04bd71baa88a939089ccfcc0bbfda033a3260caaacc7e2813e8336f04e We are aware of downtime on the platform at the moment due to an API outage. We are investigating and will keep you updated. https://hyrastatus.com/ Tue, 14 Oct 2025 07:54:01 +0000 https://hyrastatus.com/#9f228df2e6dd8cde0a0a1952be680b4299a05f17eea56fdf67556e35f3ee2bfe Activity Tracking went down https://hyrastatus.com/ Tue, 14 Oct 2025 07:53:52 +0000 https://hyrastatus.com/#f245fa062ec85773f600755c2fb3b5462e107dee576ccdd535cdd0a597f129ce Developer API went down https://hyrastatus.com/ Tue, 14 Oct 2025 07:53:52 +0000 https://hyrastatus.com/#f245fa062ec85773f600755c2fb3b5462e107dee576ccdd535cdd0a597f129ce API went down https://hyrastatus.com/ Sat, 11 Oct 2025 11:54:24 +0000 https://hyrastatus.com/#55546b0ac2c77d4618ac0d6d921aaa5411cbfefba0508ff1eacd8ec112cd780c Developer API recovered https://hyrastatus.com/ Sat, 11 Oct 2025 11:54:24 +0000 https://hyrastatus.com/#55546b0ac2c77d4618ac0d6d921aaa5411cbfefba0508ff1eacd8ec112cd780c API recovered https://hyrastatus.com/incident/741681 Sat, 11 Oct 2025 11:45:00 -0000 https://hyrastatus.com/incident/741681#90a90f68bf93a5bd030884da61c153f8308a1dd8fa37aea011e9c372df1637c3 Issue resolved https://hyrastatus.com/incident/741681 Sat, 11 Oct 2025 11:45:00 -0000 https://hyrastatus.com/incident/741681#90a90f68bf93a5bd030884da61c153f8308a1dd8fa37aea011e9c372df1637c3 Issue resolved https://hyrastatus.com/ Sat, 11 Oct 2025 11:33:52 +0000 https://hyrastatus.com/#55546b0ac2c77d4618ac0d6d921aaa5411cbfefba0508ff1eacd8ec112cd780c Developer API went down https://hyrastatus.com/ Sat, 11 Oct 2025 11:33:52 +0000 https://hyrastatus.com/#55546b0ac2c77d4618ac0d6d921aaa5411cbfefba0508ff1eacd8ec112cd780c API went down https://hyrastatus.com/ Tue, 07 Oct 2025 20:38:17 +0000 https://hyrastatus.com/#d212f3656c09b23854d836d7c09b2ab0a84b0d088ca1620330e19c36521377ed Developer API recovered https://hyrastatus.com/ Tue, 07 Oct 2025 20:38:17 +0000 https://hyrastatus.com/#d212f3656c09b23854d836d7c09b2ab0a84b0d088ca1620330e19c36521377ed API recovered https://hyrastatus.com/ Tue, 07 Oct 2025 20:32:02 +0000 https://hyrastatus.com/#d212f3656c09b23854d836d7c09b2ab0a84b0d088ca1620330e19c36521377ed Developer API went down https://hyrastatus.com/ Tue, 07 Oct 2025 20:32:02 +0000 https://hyrastatus.com/#d212f3656c09b23854d836d7c09b2ab0a84b0d088ca1620330e19c36521377ed API went down https://hyrastatus.com/incident/739442 Tue, 07 Oct 2025 19:36:00 -0000 https://hyrastatus.com/incident/739442#c838aecd3d8f8c8f3dcd44704f95d98d5548c66ddd2ac4706f4866cb0ccdecb4 Incident resolved https://hyrastatus.com/incident/739442 Tue, 07 Oct 2025 19:36:00 -0000 https://hyrastatus.com/incident/739442#c838aecd3d8f8c8f3dcd44704f95d98d5548c66ddd2ac4706f4866cb0ccdecb4 Incident resolved https://hyrastatus.com/incident/739442 Tue, 07 Oct 2025 19:33:00 -0000 https://hyrastatus.com/incident/739442#c8ac5c5bc23c484d0bc2e97c195ebad3643a0642f82ce6265bd8619d795668bb A fix has been implemented. We are monitoring systems closely. https://hyrastatus.com/incident/739442 Tue, 07 Oct 2025 19:33:00 -0000 https://hyrastatus.com/incident/739442#c8ac5c5bc23c484d0bc2e97c195ebad3643a0642f82ce6265bd8619d795668bb A fix has been implemented. We are monitoring systems closely. https://hyrastatus.com/incident/739442 Tue, 07 Oct 2025 19:31:00 -0000 https://hyrastatus.com/incident/739442#99af8edc64cba03a8b989ff1277a499143441868ba3413081278c2033e00a242 We're aware of some issues accessing Hyra right now. We've identified the issue and are working on a fix as quickly as possible. https://hyrastatus.com/incident/739442 Tue, 07 Oct 2025 19:31:00 -0000 https://hyrastatus.com/incident/739442#99af8edc64cba03a8b989ff1277a499143441868ba3413081278c2033e00a242 We're aware of some issues accessing Hyra right now. We've identified the issue and are working on a fix as quickly as possible. https://hyrastatus.com/incident/624044 Tue, 22 Jul 2025 21:15:00 -0000 https://hyrastatus.com/incident/624044#c2a11e5bb2eae6f4b818a996ff903a1d4c52a33a3ef663d8e9600ef87a443e36 We are running a good service. https://hyrastatus.com/incident/624044 Tue, 22 Jul 2025 21:15:00 -0000 https://hyrastatus.com/incident/624044#c2a11e5bb2eae6f4b818a996ff903a1d4c52a33a3ef663d8e9600ef87a443e36 We are running a good service. https://hyrastatus.com/incident/624044 Tue, 22 Jul 2025 20:26:00 -0000 https://hyrastatus.com/incident/624044#4f8705131b7be33da65dcf500687be243e6f7f7d972a900ecdc8fa72082e4c22 The upstream provider is continuing to investigate the issue and the deeper causes. https://hyrastatus.com/incident/624044 Tue, 22 Jul 2025 20:26:00 -0000 https://hyrastatus.com/incident/624044#4f8705131b7be33da65dcf500687be243e6f7f7d972a900ecdc8fa72082e4c22 The upstream provider is continuing to investigate the issue and the deeper causes. https://hyrastatus.com/incident/624044 Tue, 22 Jul 2025 19:34:00 -0000 https://hyrastatus.com/incident/624044#29e4d5305697a0b71824f32a6a163dff8c7f1f596b12820df3aeaba3487b44d3 We are aware of elevated errors proxying data from Roblox. This is due to an outage at any upstream provider. We are monitoring the situation closely. The majority of site traffic is unaffected at this time. https://hyrastatus.com/incident/624044 Tue, 22 Jul 2025 19:34:00 -0000 https://hyrastatus.com/incident/624044#29e4d5305697a0b71824f32a6a163dff8c7f1f596b12820df3aeaba3487b44d3 We are aware of elevated errors proxying data from Roblox. This is due to an outage at any upstream provider. We are monitoring the situation closely. The majority of site traffic is unaffected at this time. https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 11:34:00 -0000 https://hyrastatus.com/incident/619826#0e4a89441f5de49b1bcefbf780e0e16020eacc78e26569a46da34643ea257973 Incident Resolved https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 11:34:00 -0000 https://hyrastatus.com/incident/619826#0e4a89441f5de49b1bcefbf780e0e16020eacc78e26569a46da34643ea257973 Incident Resolved https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 11:34:00 -0000 https://hyrastatus.com/incident/619826#0e4a89441f5de49b1bcefbf780e0e16020eacc78e26569a46da34643ea257973 Incident Resolved https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 11:34:00 -0000 https://hyrastatus.com/incident/619826#0e4a89441f5de49b1bcefbf780e0e16020eacc78e26569a46da34643ea257973 Incident Resolved https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 09:08:00 -0000 https://hyrastatus.com/incident/619826#a709c4f58eb9af193e08061516ea32fe0596c04018c3766076de795bf14c5fb9 We are still working on this issue. We apologise for the inconvenience this is causing. https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 09:08:00 -0000 https://hyrastatus.com/incident/619826#a709c4f58eb9af193e08061516ea32fe0596c04018c3766076de795bf14c5fb9 We are still working on this issue. We apologise for the inconvenience this is causing. https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 09:08:00 -0000 https://hyrastatus.com/incident/619826#a709c4f58eb9af193e08061516ea32fe0596c04018c3766076de795bf14c5fb9 We are still working on this issue. We apologise for the inconvenience this is causing. https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 09:08:00 -0000 https://hyrastatus.com/incident/619826#a709c4f58eb9af193e08061516ea32fe0596c04018c3766076de795bf14c5fb9 We are still working on this issue. We apologise for the inconvenience this is causing. https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 06:12:00 -0000 https://hyrastatus.com/incident/619826#4378f31b471a24f8549457d786aadaefd41bf080c10c249c2896d5ba684dc3b0 We are aware of an issue with our API this morning. Our team is working on a fix. We expect service restoration from 9:00am BST. We’re sorry for the inconvenience caused. https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 06:12:00 -0000 https://hyrastatus.com/incident/619826#4378f31b471a24f8549457d786aadaefd41bf080c10c249c2896d5ba684dc3b0 We are aware of an issue with our API this morning. Our team is working on a fix. We expect service restoration from 9:00am BST. We’re sorry for the inconvenience caused. https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 06:12:00 -0000 https://hyrastatus.com/incident/619826#4378f31b471a24f8549457d786aadaefd41bf080c10c249c2896d5ba684dc3b0 We are aware of an issue with our API this morning. Our team is working on a fix. We expect service restoration from 9:00am BST. We’re sorry for the inconvenience caused. https://hyrastatus.com/incident/619826 Tue, 15 Jul 2025 06:12:00 -0000 https://hyrastatus.com/incident/619826#4378f31b471a24f8549457d786aadaefd41bf080c10c249c2896d5ba684dc3b0 We are aware of an issue with our API this morning. Our team is working on a fix. We expect service restoration from 9:00am BST. We’re sorry for the inconvenience caused. https://hyrastatus.com/incident/614760 Mon, 07 Jul 2025 06:54:00 -0000 https://hyrastatus.com/incident/614760#ef7da3f9bc6c238b8d8381c785890cf2a126c56ff5214a47dcf53f5699c97989 This issue has now cleared and deliverability to Gmail accounts is good. https://hyrastatus.com/incident/614760 Sun, 06 Jul 2025 00:48:00 -0000 https://hyrastatus.com/incident/614760#4adb6935454fa9797fd7f3e3b3149e5615930f58eb31d150d377b563a740fe43 Users signing up with Gmail addresses may not receive verification emails temporarily due to Google ratelimiting. We are monitoring the situation closely. https://hyrastatus.com/incident/614716 Sun, 06 Jul 2025 00:02:00 -0000 https://hyrastatus.com/incident/614716#b2ab6e0f0e7d7fee2f9b178218ba805d0430a43ac79f2f3a2854c74b5e8c4861 The system is now healthy. https://hyrastatus.com/incident/614716 Sun, 06 Jul 2025 00:02:00 -0000 https://hyrastatus.com/incident/614716#b2ab6e0f0e7d7fee2f9b178218ba805d0430a43ac79f2f3a2854c74b5e8c4861 The system is now healthy. https://hyrastatus.com/incident/614716 Sat, 05 Jul 2025 23:53:00 -0000 https://hyrastatus.com/incident/614716#1d15ed116e928bd8d1c0abb6ed9847dbc9eb1e7c78ed5fdfc4d1668f4d4538ba Further changes has been implemented and we are monitoring the performance. https://hyrastatus.com/incident/614716 Sat, 05 Jul 2025 23:53:00 -0000 https://hyrastatus.com/incident/614716#1d15ed116e928bd8d1c0abb6ed9847dbc9eb1e7c78ed5fdfc4d1668f4d4538ba Further changes has been implemented and we are monitoring the performance. https://hyrastatus.com/incident/614716 Sat, 05 Jul 2025 23:31:00 -0000 https://hyrastatus.com/incident/614716#4c0cf8ac50827a96a7f9485134771e9a6760d236f999fcbd7952580ca9e1b7a6 A further fix is now being deployed. https://hyrastatus.com/incident/614716 Sat, 05 Jul 2025 23:31:00 -0000 https://hyrastatus.com/incident/614716#4c0cf8ac50827a96a7f9485134771e9a6760d236f999fcbd7952580ca9e1b7a6 A further fix is now being deployed. https://hyrastatus.com/incident/614716 Sat, 05 Jul 2025 23:25:00 -0000 https://hyrastatus.com/incident/614716#fc3441cbda37ba3fcec1036199e5c387db0d3b4b6ed1651bd0797b2dbf1bdd23 A fix has been implemented and we are monitoring the results https://hyrastatus.com/incident/614716 Sat, 05 Jul 2025 23:25:00 -0000 https://hyrastatus.com/incident/614716#fc3441cbda37ba3fcec1036199e5c387db0d3b4b6ed1651bd0797b2dbf1bdd23 A fix has been implemented and we are monitoring the results https://hyrastatus.com/incident/614716 Sat, 05 Jul 2025 23:03:00 -0000 https://hyrastatus.com/incident/614716#7217d0b01e543fd65b0bfd3341f54d1a361661416f6f7259f49451a206175879 We are continuing to investigate this issue. https://hyrastatus.com/incident/614716 Sat, 05 Jul 2025 23:03:00 -0000 https://hyrastatus.com/incident/614716#7217d0b01e543fd65b0bfd3341f54d1a361661416f6f7259f49451a206175879 We are continuing to investigate this issue. https://hyrastatus.com/incident/614716 Sat, 05 Jul 2025 22:37:00 -0000 https://hyrastatus.com/incident/614716#6231a84a37654a183d8ea10e24518436be5da07e3adee9262db1cdcdc804bc07 We are experiencing intermittent issues with our API. We are investigating the problem. https://hyrastatus.com/incident/614716 Sat, 05 Jul 2025 22:37:00 -0000 https://hyrastatus.com/incident/614716#6231a84a37654a183d8ea10e24518436be5da07e3adee9262db1cdcdc804bc07 We are experiencing intermittent issues with our API. We are investigating the problem. https://hyrastatus.com/incident/517344 Sun, 23 Feb 2025 04:18:44 -0000 https://hyrastatus.com/incident/517344#c31a8cab7c3331a059b7a7f67a1a3af1db614f4fda5b517dae0137e6294b4ef8 Maintenance completed https://hyrastatus.com/incident/517344 Sun, 23 Feb 2025 04:18:44 -0000 https://hyrastatus.com/incident/517344#c31a8cab7c3331a059b7a7f67a1a3af1db614f4fda5b517dae0137e6294b4ef8 Maintenance completed https://hyrastatus.com/incident/517344 Sun, 23 Feb 2025 04:18:44 -0000 https://hyrastatus.com/incident/517344#c31a8cab7c3331a059b7a7f67a1a3af1db614f4fda5b517dae0137e6294b4ef8 Maintenance completed https://hyrastatus.com/incident/517344 Sun, 23 Feb 2025 04:18:44 -0000 https://hyrastatus.com/incident/517344#c31a8cab7c3331a059b7a7f67a1a3af1db614f4fda5b517dae0137e6294b4ef8 Maintenance completed https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517344 Sat, 22 Feb 2025 22:00:22 -0000 https://hyrastatus.com/incident/517344#b90f81b68f8f163b730cf775d66818d6191b3d0328fa8f21a8090964edcfc53d Our infrastructure requires urgent maintenance which will temporarily take significant services offline from 10pm UK time. This will impact accessing Hyra. We hope to have all services back up and running by 8am tomorrow morning at the latest, we anticipate it will be much earlier than this. We apologise that more notice could not be provided. https://hyrastatus.com/incident/517311 Sat, 22 Feb 2025 19:35:00 -0000 https://hyrastatus.com/incident/517311#a0b3bc25f03876c0cd0f15322768d8475cb07a3833667d9a95c8d06449379602 All systems operational https://hyrastatus.com/incident/517311 Sat, 22 Feb 2025 19:35:00 -0000 https://hyrastatus.com/incident/517311#a0b3bc25f03876c0cd0f15322768d8475cb07a3833667d9a95c8d06449379602 All systems operational https://hyrastatus.com/incident/517311 Sat, 22 Feb 2025 19:34:00 -0000 https://hyrastatus.com/incident/517311#e36b83799319253e2e232561ec4b09a0cecfaaee18028963a2a361aec98f1d61 The site now recovering and we continue to monitor the situation closely. https://hyrastatus.com/incident/517311 Sat, 22 Feb 2025 19:34:00 -0000 https://hyrastatus.com/incident/517311#e36b83799319253e2e232561ec4b09a0cecfaaee18028963a2a361aec98f1d61 The site now recovering and we continue to monitor the situation closely. https://hyrastatus.com/incident/517311 Sat, 22 Feb 2025 19:33:00 -0000 https://hyrastatus.com/incident/517311#93468d69482c29d25f4a51097aa296220dbbfddebcfcd3b157def5d2b2b7b145 We believe to have identified the root cause and now working on a fix. https://hyrastatus.com/incident/517311 Sat, 22 Feb 2025 19:33:00 -0000 https://hyrastatus.com/incident/517311#93468d69482c29d25f4a51097aa296220dbbfddebcfcd3b157def5d2b2b7b145 We believe to have identified the root cause and now working on a fix. https://hyrastatus.com/incident/517311 Sat, 22 Feb 2025 19:30:00 -0000 https://hyrastatus.com/incident/517311#ac2ba8ff8c502e3a97a88feff5d2bd29d1d5583ae73d6203039c34bcf365dd32 We are currently investigating issues with our APIs. Stand by for further updates https://hyrastatus.com/incident/517311 Sat, 22 Feb 2025 19:30:00 -0000 https://hyrastatus.com/incident/517311#ac2ba8ff8c502e3a97a88feff5d2bd29d1d5583ae73d6203039c34bcf365dd32 We are currently investigating issues with our APIs. Stand by for further updates https://hyrastatus.com/incident/503476 Sat, 01 Feb 2025 10:15:29 -0000 https://hyrastatus.com/incident/503476#3778f2933f9c7b02623d0be1e6e68a9dcbd8ff97c747fe5a8d272ad30b4c3d43 Maintenance completed https://hyrastatus.com/incident/503476 Sat, 01 Feb 2025 10:15:29 -0000 https://hyrastatus.com/incident/503476#3778f2933f9c7b02623d0be1e6e68a9dcbd8ff97c747fe5a8d272ad30b4c3d43 Maintenance completed https://hyrastatus.com/incident/503476 Sat, 01 Feb 2025 10:00:29 -0000 https://hyrastatus.com/incident/503476#f56720ee3ab7fcfb959198f22d51438ddbc236fe4e82a4fc83eb70bfb54fecf7 We will be undergoing system maintenance to update the firmware of some of our servers. There will be a brief interruption to some services during this time. https://hyrastatus.com/incident/503476 Sat, 01 Feb 2025 10:00:29 -0000 https://hyrastatus.com/incident/503476#f56720ee3ab7fcfb959198f22d51438ddbc236fe4e82a4fc83eb70bfb54fecf7 We will be undergoing system maintenance to update the firmware of some of our servers. There will be a brief interruption to some services during this time. https://hyrastatus.com/incident/497547 Fri, 17 Jan 2025 19:03:00 -0000 https://hyrastatus.com/incident/497547#348f596ffb94f630262403f8dfbae41dc8bd0e5aaddd988fede7b73b91ee9602 Hyra has rolled back a recent update to the Activity Tracking module used by a fraction of its customers. Systems are now operating as expected. Please be advised that this issue will persist in Roblox games until they are rebooted/all affected servers are removed. https://hyrastatus.com/incident/497547 Fri, 17 Jan 2025 18:57:00 -0000 https://hyrastatus.com/incident/497547#36567826c7219aa3f07402ce7c3756fc7b9b40a9291b25401c1988c2fbae35ab We are now fully mobilised to look into this issue. We are identifying the root cause of this problem and will provide another update shortly. https://hyrastatus.com/incident/497547 Fri, 17 Jan 2025 18:16:00 -0000 https://hyrastatus.com/incident/497547#a1508cb3018304df1afd4dcaf384a18c1a253bc21187568a54abde6ea45ec63f Hyra has been made aware of issues with minute tracking from Roblox. Whilst our APIs are functioning correctly, we are investigating reports that there are ingress issues to our API. Please standby for further updates https://hyrastatus.com/incident/490655 Sat, 04 Jan 2025 15:44:59 -0000 https://hyrastatus.com/incident/490655#b4f20b4cfc32937c68576b5a39b53b5ad090343d054562df07b12dc31f967827 Maintenance completed https://hyrastatus.com/incident/490655 Sat, 04 Jan 2025 15:44:59 -0000 https://hyrastatus.com/incident/490655#b4f20b4cfc32937c68576b5a39b53b5ad090343d054562df07b12dc31f967827 Maintenance completed https://hyrastatus.com/incident/490655 Sat, 04 Jan 2025 14:30:47 -0000 https://hyrastatus.com/incident/490655#811fe6eb734f2f97967c543205b8ea0c832fec2cda9b72725f4f2198b01d5e2f We will be performing essential database maintenance and upgrades to ensure the continued performance and reliability of Hyra. During this time, the app and API will be unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. We'll keep you updated here as the maintenance progresses. Thank you for your patience! https://hyrastatus.com/incident/490655 Sat, 04 Jan 2025 14:30:47 -0000 https://hyrastatus.com/incident/490655#811fe6eb734f2f97967c543205b8ea0c832fec2cda9b72725f4f2198b01d5e2f We will be performing essential database maintenance and upgrades to ensure the continued performance and reliability of Hyra. During this time, the app and API will be unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. We'll keep you updated here as the maintenance progresses. Thank you for your patience! https://hyrastatus.com/incident/490655 Sat, 04 Jan 2025 14:30:47 -0000 https://hyrastatus.com/incident/490655#811fe6eb734f2f97967c543205b8ea0c832fec2cda9b72725f4f2198b01d5e2f We will be performing essential database maintenance and upgrades to ensure the continued performance and reliability of Hyra. During this time, the app and API will be unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. We'll keep you updated here as the maintenance progresses. Thank you for your patience! https://hyrastatus.com/incident/490655 Sat, 04 Jan 2025 14:30:47 -0000 https://hyrastatus.com/incident/490655#811fe6eb734f2f97967c543205b8ea0c832fec2cda9b72725f4f2198b01d5e2f We will be performing essential database maintenance and upgrades to ensure the continued performance and reliability of Hyra. During this time, the app and API will be unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. We'll keep you updated here as the maintenance progresses. Thank you for your patience! https://hyrastatus.com/incident/490655 Sat, 04 Jan 2025 14:30:47 -0000 https://hyrastatus.com/incident/490655#811fe6eb734f2f97967c543205b8ea0c832fec2cda9b72725f4f2198b01d5e2f We will be performing essential database maintenance and upgrades to ensure the continued performance and reliability of Hyra. During this time, the app and API will be unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. We'll keep you updated here as the maintenance progresses. Thank you for your patience! https://hyrastatus.com/incident/490655 Sat, 04 Jan 2025 14:30:47 -0000 https://hyrastatus.com/incident/490655#811fe6eb734f2f97967c543205b8ea0c832fec2cda9b72725f4f2198b01d5e2f We will be performing essential database maintenance and upgrades to ensure the continued performance and reliability of Hyra. During this time, the app and API will be unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. We'll keep you updated here as the maintenance progresses. Thank you for your patience! https://hyrastatus.com/incident/489071 Tue, 31 Dec 2024 12:18:00 -0000 https://hyrastatus.com/incident/489071#d0db78f28d9313bc19d14b59cff7a5edb2077f094ce23c7645833ba876fe025f Service has been restored. We appreciate your patience and apologise for the inconvenience caused by this outage today. https://hyrastatus.com/incident/489071 Tue, 31 Dec 2024 12:15:00 -0000 https://hyrastatus.com/incident/489071#2ade6457c06882be8e29dfe599b822310f4db9301580de3730dfbb2ddee5968e A fix has now been implemented a service is restoring to normal. https://hyrastatus.com/incident/489071 Tue, 31 Dec 2024 12:11:00 -0000 https://hyrastatus.com/incident/489071#55ee65ad5ca2f3752af105c06cd917118f2eabde83f6c22eac4934507776f1a7 We have identified the root cause of this issue, and a fix is being implemented. https://hyrastatus.com/incident/489071 Tue, 31 Dec 2024 11:59:00 -0000 https://hyrastatus.com/incident/489071#37fa997bc506faffc593a61c472e419e5c7a6a47c57167ee9d93ffaf721599b2 We are currently investigating issues with using the Hyra API, which is also affecting customers accessing our web app. We will post another update as soon as we have more information.